FAQs
How do I buy your pieces? ✩
When a collection is in the making, a drop date will be posted on Instagram. I don't have a strict releasing schedule so I suggest you follow + check back on our Instagram page regularly for updates, random drops of our 1 of 1s and upcoming collections! You can also sign up to our mailing list for exclusive content, early access to drops and our side quests to keep up to date ♡
Item Availability/ Will you restock? ✩
Please note items created are 1 of 1s and made to order with limited, small quantities. As these are all handmade I may not restock all of the designs! This is to ensure our work stays fresh and innovative, where each piece marks a point in the creating & designing process!
How long will it take to get my item? ✩
Please allow 2-4 weeks for made to order items to be created and shipped as items are worked through in chronological order. Items will be posted as soon as they are complete.
1 of 1 items will be shipped 1-3 days after order is placed via Royal Mail.
Once your order has been shipped, you will receive an order confirmation with a tracking number. Please also check your junk mail!
You can track your item on the Royal mail website with your tracking number here.
Where do you ship to? ✩
We ship worldwide from LONDON UK, with tracked shipping. Shipping costs are calculated at checkout.
• Local postage can take up to 2-5 working days
• International postage can take up to 5-7 working days
* please note that this does not account for postal delays.
How do I care for RAWXTAN pieces? ✩
As these pieces are handmade the general rule is to hand-wash with cool/ luke-warm water and allow to air dry.
As different materials are used for different items, in every product description there will be an product care instruction of how to wash and dry each individual RAWXTAN piece.
For air drying, laying on a flat surface is preffered to avoid overstretching.
Please be aware that if you tumble dry the clothing where instructed not to, the fibres will shrink!
Returns/refunds? ✩
All sales are final. We do not accept return or refunds. The items are quality checked and photographed before shipping. Please see our refund/return policy below for more details.
Any other questions? ✩
Drop an email to
rawxtan@gmail.com
*Please note we do
not provide customer service through social media